Infoline: [+39] 329 7138018
(All prices are excluding VAT)

Privacy Policy

POLICY FOR THE PROCESSING OF PERSONAL DATA

REAL VOTIVA S.r.l., with registered office in Contrada Pozzo s.n., 73040 Melissano (LE), VAT IT03190920755 (hereinafter, "Controller"), as data controller, informs you, pursuant to art. 13 D.Lgs. 30.6.2003 n. 196 (hereinafter, "Privacy Code") and art. 13 EU Regulation n. 2016/679 (hereinafter, "GDPR"), that your data will be processed in the following manner and for the following purposes:

1. Object of the treatment
The Controller processes personal and/or company identifying data (for example, name, surname, company name, VAT number, social security number, address, telephone number, e-mail, bank and payment details) - hereinafter, "personal data" or even "data" – that you have communicated during registration on our website and / or at the conclusion of orders relating to products and services offered on our website (www.realvotivastore.com, hereinafter "Website ").

2. Purpose of the processing
Your personal data are processed:
A) without your express consent (Article 24 letter a), b), c) Privacy Code and art. 6 lett. b), e) GDPR), for the following Service Purposes:

  • conclude orders and contracts for the products / services offered on the Website;
  • fulfill the pre-contractual, contractual and tax obligations deriving from relations with you;
  • fulfill the obligations established by law, by a regulation, by community legislation or by an order of the Authority (such as for anti-money laundering);
  • exercise the rights of the owner, for example the right to defense in court;

B) only subject to your specific and explicit consent (articles 23 and 130 of the Privacy Code and article 7 of the GDPR), for the following Marketing Purposes:

  • send you, by automated or traditional means (e-mail, mail, sms, telephone contacts, etc.), newsletters, commercial communications, advertising and/or technical material on products or services offered by the Controller, communications for the detection of the degree of satisfaction on the quality of services provided.
    Please note that if you are already a customer, we may send you commercial communications relating to services and products of the Controller similar to those already ordered, except your disagreement (Article 130 paragraph 4 of the Privacy Code).

3. Processing methods
The processing of your personal data is carried out by means of the operations indicated in art. 4 of the Privacy Code and art. 4 n. 2) GDPR and more precisely: collection, registration, organization, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, cancellation and destruction of data. Your personal data are subjected to both paper and electronic and/or automated processing.
The Controller will process personal data for the time necessary to fulfill the aforementioned purposes and in any case for no more than 10 years from the termination of the relationship of the Service Finality and for no more than 5 years from the collection of data for Marketing Purposes.

4. Access to data
Your data may be made accessible for the purposes referred to in art. 2.A) and 2.B):

  • to employees and collaborators of the Controller as persons authorised to process personal data and/or internal managers of the processing and/or system administrators;
  • to third party companies or other subjects (as for example, accountants, professional firms, consultants, insurance companies for the provision of insurance services, etc.) who carry out outsourcing activities on behalf of the Controller, as external data processor.

5. Communication of data
Without the need for express consent (pursuant to Article 24 letter a), b), d) Privacy Code and art. 6 lett. b) and c) GDPR), the Controller may communicate your data for the purposes referred to in art. 2.A) to supervisory authorities, judicial authorities, insurance companies for the provision of insurance services, as well as to those subjects to whom the communication is mandatory by law for the accomplishment of said purposes. These subjects will process the data as independent data controllers. Outside of the aforementioned cases, your data will not be disclosed or communicated to third parties in any way.

6. Data transfer
Personal data are stored on servers located within the European Union (specifically in Arezzo - Tuscany, Italy). In any case, the Controller, where necessary, will have the right to move the servers even in non-EU locations. In this case, the Data Controller hereby ensures that the data transfer will take place in accordance with the applicable legal provisions, prior to the stipulation of the standard contractual clauses provided by the European Commission.

7. Nature of the provision of data and consequences of refusal of consent
The provision of data for the purposes referred to in art. 2.A) is mandatory. In their absence we can not guarantee the services of the art. 2.A).
The provision of data for the purposes referred to in art. 2.B) is optional. You can therefore decide not to give any consent or to deny later the consent to the processing of data already provided: in this case, you will not receive newsletters, commercial communications and advertising material relating to the Services offered by the Controller. However, you will continue to be entitled to the Services referred to in art. 2.A).

8. Rights of the data subject
You, as the data subject, have the rights set forth in art. 7 of the Privacy Code and art. 15 GDPR and precisely the rights of

  • obtain confirmation of the existence or not of personal data concerning you, even if not yet registered, and their communication in an intelligible form;
  • obtain the indication: a) of the origin of personal data; b) of the purposes and methods of the processing; c) of the logic applied in case of treatment carried out with the aid of electronic instruments; d) of the identification details of the Controller, the Processors and the designated representative pursuant to art. 5, paragraph 2 of the Privacy Code and art. 3, paragraph 1, GDPR; e) the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of it in their capacity as designated representative in the territory of the State, as controllers or processors;
  • obtain: a) updating, rectification or, when interested, integration of data; b) the cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which they were collected or subsequently processed; c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case where such fulfillment is it proves impossible or involves a use of means manifestly disproportionate to the protected right;
  • to object, in whole or in part: a) for legitimate reasons, to the processing of personal data concerning you, even if pertinent to the purpose of the collection; b) to the processing of personal data concerning you for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication, through the use of automated call systems without the intervention of an operator by e-mail and/or through traditional marketing methods by telephone and/or paper mail. It should be noted that the right of opposition of the data subject, set out in point b) above, for direct marketing purposes through automated methods extends to traditional ones and that in any case remains the possibility for the data subject to exercise the right to object even only partially. Therefore, the data subject can decide to receive only communications using traditional methods or only automated communications or none of the two types of communication.

Where applicable, you also have the rights referred to in Articles 16-21 GDPR (right to rectification, right to be forgotten, right to restriction of treatment, right to data portability, right of object), as well as the right of complaint to the Guarantor Authority.

In addition, you can independently modify your data and consent provided at any time by accessing your account on the Website. Similarly, you can view the history of the change to consents, view the register of e-mail communications received from the site or any services connected to the site, download a copy of the data provided, delete your personal data from the archives of the Site (thereby renouncing the use of the services provided).

9. How to exercise your rights

You can exercise your rights at any time by sending:

10. Controller and processors
The Controller is REAL VOTIVA S.r.l., with registered office in Contrada Pozzo s.n., 73040 Melissano (LE). The updated list of data processors is kept at the registered office of the Controller.